I began by analysing the website's sitemap to identify areas for improvement in terms of appearance, accessibility, and navigation, using the Nielsen Norman Group's 10 Usability Heuristics as a framework. During this process, I mapped out key user journeys, highlighting potential pain points or "red routes" where users might struggle. I then proposed improvements based on user testing to enhance the experience.

Some of the key areas for improvement included:

• Location of the café: Making it easier for users to find the café on a map.

• Booking system: Simplifying the booking process to make it more intuitive.

• Allergen information: Ensuring that allergen details are clearly displayed for each meal.

Additionally, I noticed that some pages on the site were provided by third parties, and these had a different visual style, which could confuse users. To maintain consistency, I decided to incorporate the website's existing colour palette (orange, white, and navy) throughout the entire site, as this combination works well and gives the site a cohesive and unified look.